Data protection / Data Privacy Statement

1. Responsible body

BSH Home Appliances FZE, PO Box 17312, Dubai, UAE („We“ in this notification) as the operator of this website http://www.siemens-home.bsh-group.com/ae/ is the responsible body for the handling of personal data of users of the BSH Group information services („You“).

We take the protection of your personal data seriously. We have taken technical and organizational steps to ensure that the data protection regulations are observed by ourselves and our service providers.

In accordance with the applicable data protection regulations, we have provided information below on the type, extent and purpose of the collection, processing and use of data obtained in connection with your use of BSH Group.

2. Personal data

Personal data is any information that can be used to discover your identity. This type of information can be for example, your name, mailing address, email address, or telephone number. By using cookies (Extended Part, 1), not directly related to your identity, information can be collected, e.g. how you use BSH Group, can also be personal data. If such information based on a user-assigned identification and thus individualized collected, stored and evaluated. Non-personal data is information that is only aggregated, i.e. grouped into larger, not customizable units, summarized, collected and evaluated

3. Data collection and appropriation

You can use the BSH Group Information Service without disclosing your identity. Details of the information that we gather as standard when you access the Information Service is set out below under Item “Web server log data” and “Usage profiles using pseudonyms”.

If you register for one of our personalized services (e.g. myBosch) or order a product (e.g. in the supplies shop) we ask you for your name and other personal information, see Item “Registration on BSH Group”.

Any personal data made available by you is used and processed by us for the purposes for which you provided us with this data. The information provided via the contact form, for example, is used by us to process your enquiry.

4. Web server log data

When you access the BSH Group Information Service, your web browser is technically configured to automatically transmit the following data ("log data") to our web server, which we then capture in log files:

 Date of access

 Time of access

 URL of the referring website

 File retrieved

 Data volume transmitted

 Browser type and version

 Operating system

 IP address

 Domain name of your internet access provider

This is exclusively information which does not allow you to be identified. This information is necessary for technical purposes in order to correctly deliver the content requested by you and its collection is an unavoidable aspect of using websites. The log data is analyzed purely for statistical purposes in order to improve our website and its underlying technology, and is subsequently deleted.

The log data is stored separately from other data (e.g. the data referred to in Item 5.), which is gathered as part of your use of the BSH Group Information Service.

5. Usage profiles using pseudonyms

We use cookies and tracking pixels to gather data regarding your use of the Information Service (and its newsletters) for the purposes of advertising and market research, and in order to tailor the BSH Group Information Service to its users' needs. The gathering of this usage data and the creation of a usage profile is carried out on an anonymized basis using a cookie ID.

We create and store these usage profiles solely in anonymized form and do not combine them with your name or with any other information such as your email address which may reveal your identity.

We capture usage data and create usage profiles with the help of the Adobe Analytics service from Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe"). Information regarding your use of the BSH Group Information Service is transferred to servers at Adobe, where it is analyzed and returned to us as cumulative data, which reveals trends in the general use of the website.

You are entitled to object to the gathering of your usage data and to the creation of an anonymised usage profile of this sort (opt-out). You can declare your objection to this on Adobe's opt-out website. For the functioning of the cookies and opt-out options in Adobe Analytics, please see the official documentation supplied by Adobe at the following URL: http://www.adobe.com/en/privacy/opt-out.html.

And / Or

To capture the usage data and to create the user profiles, we use the service Google Analytics of Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA („Google“).

The processing of data occurs in the United States, a country outside the scope of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (OJ L. 281 p 31). The information about your use of the BSH Group website will be transmitted to Google server, analyzed and given as cumulative data back to us, expressing trends in general site usage.

You are entitled to object to the gathering of your usage data and to the creation of an anonymized usage profile of this sort (opt-out). You can declare your objection to this on Google's opt-out website. For the functioning of the cookies and opt-out options in Google Analytics, please see the official documentation supplied by Google at the following URL: https://tools.google.com/dlpage/gaoptout?hl=en.

6. Forwarding of data to external third parties

We work with a range of different service providers to deliver the BSH Group Information Service. Provided that we have bound these services providers to act under our strict instructions when processing data, as commissioned data processors in accordance with local Data Protection Acts, your consent is not necessary for these external parties to process your data.

If, in other cases, the data protection provisions require us to obtain your consent in order to furnish service providers with personal data relating to users of the BSH Group Information Service, we will inform you separately and will not pass on your data without your prior consent.

7. Registration on BSH Group

When registering to use our personalized services, we collect certain personal data. During the registration process e.g. for myBosch and supplies store the following information will be requested:

Obligatory information:

• Salutation

• First and last name

• Full Address

• Phone number

• E-Mail-address

• Password

Optional information:

• Mobile number

• Date of birth

• Answering the question „How did you hear about Bosch?“

• Grant consent to receipt advertising.

If you are registered, you can access content and services that we offer to registered users only. Registered users also have the option to change or delete data given during the registration at any time. In addition, we can also provide all details regarding the personal information we have collected about you at any time. At your request we will correct or delete information held about you, unless there are statutory retention periods. To contact us in this regard, please use the contact information provided at the end of this Data Privacy Statement

8. Provision of paid services (purchase in the supplies-webshop)

To provide paid services (such as purchase orders in the supplies-Webshop) there is the requirement for additional data to be provided to us, such as payment details. To protect your data during the transmission we use current state of the art encryption methods (e.g. SSL) via HTTPS.

Shopping at the supplies-webshop is available with and without registration.

8.1 Purchase without registration

With a purchase in the supplies-Webshop without registration, we collect the following data:

• Salutation, first name, last name, street name, house number, postal code, city

• E-mail address

• Billing data (depending granted by us and selected payment by the user)

Optional to you entering of following additional data:

• Phone number

• Mobile number

We use this information solely to handle the order and to contact you in case of questions.

8.2 Purchase with registration

Having registered (see 7.) and you then wish to purchase as a registered user, then we store data as mentioned in 4., 5., 7. and 8.1:

• time and extent of all purchases as a registered user (incurred history purchases).

9. Newsletter

When signing up for subscription of our newsletter, the data you provide will be used exclusively for this purpose.

For an effective registration we require your name and a valid e-mail address. To verify that an application is made by the real owner of an e-mail address; we use the "double-opt-in" method. For this purpose, we record the order of the newsletter, the sending of a confirmation e-mail and the receipt of the hereby requested answer. The data will be used exclusively for sending newsletters and not shared with third parties.

The consent to the processing of your personal data and the subsequent use for the dispatch of newsletters can be revoked at any time. In each newsletter you will find an appropriate link. You can also unsubscribe directly on BSH Group at any time or tell us your request via the contact corresponding options specified at the end of this document

10. Contact Form

On contacting us by e-mail or contact form, the details you provide will be stored and used for the purpose of processing your request and for possible follow-up questions.

11. Data of Minors

Minors should not transmit personal data to us without consent of their parents or guardians.

12. Links to other websites

The Information Service contains links to other websites. We have no influence on the compliance or non-compliance of the operators of these sites with the data protection provisions.

13. Right to information and to the correction, deletion and blocking of data

Please address any questions on data protection or applications for the correction, blocking or deletion of

your personal data directly to the contact persons specified in the site's legal notice.

14. Changes to this data protection notification

This data protection notice will be amended, if necessary, in order to communicate any changes to our services that are of relevance to data protection, e.g. where new services are introduced or in order to meet current legal requirements.

15. Contact

If you have any questions about data protection, please send us an e-mail using following e-mail address:

Mr. Thomas Barth

Chief Data Privacy Officer BSH Group

Chief Information Security Officer BSH Group

Data Protection and Information Security

BSH Hausgeräte GmbH

Postfach 830101

D-81701 Munich

E-mail: BSH-Dataprotection-InformationSecurity@bshg.com.

Above Data Privacy Statement is valid as of: February 19, 2015

Cookies

We also use "cookies” just as many other websites do. Cookies are small text files that are transferred by a Web page server to your hard drive. In this way, we automatically receive certain data such as IP address, browser used, operating system on your computer and your connection to the Internet.

Cookies cannot be used to run programs or deliver viruses to your computer. With the information contained in cookies, we can simplify navigation and facilitate the correct display of our websites.

In any case, the data we collect may not be shared with third parties without your consent.

Of course you can always view our website without cookies. Internet browser are always set up, that they accept cookies. You can disable the use of cookies at any time via your browser settings. Please use the help function of your browser to learn how to change these settings. Please note that certain features of our website may not work if you have disabled the use of cookies.

Use of social plug-ins as part of social media

[Facebook]

BSH Group uses social plug-ins ("plug-ins") from the social network Facebook.com, which is operated by Facebook Inc., Palo Alto, CA, USA ("Facebook"). The plug-ins are identified with the Facebook logo or the suffix "Facebook", "like", or "share".

If you visit a page on our website that contains such plug-ins, they are initially disabled. The plug-ins are not enabled until you click the button that is provided. By enabling the plug-ins, you establish the connection to Facebook and declare your consent to the transmission of data to Facebook. If you are logged into Facebook, Facebook can associate the visit with your Facebook account. If you press the respective button, the corresponding information is transmitted directly to Facebook by your browser and stored there.

For information about the scope and purpose of data collection, the further processing and use of the data by Facebook, your rights and the settings you can configure to protect your privacy, please refer to the Facebook Data Protection Notice.

If you do not want Facebook to collect data about you via our website, you have to log out of Facebook before visiting our site.

[Google+]

BSH Group uses social plug-ins ("plug-ins") from the social network plus.google.com, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). The plug-ins are identified with the Google+ logo or the suffix "Google+" or “Google plus”, or "+1".

If you visit a page on our website that contains such plug-ins, they are initially disabled. The plug-ins are not enabled until you click the button that is provided. By enabling the plug-ins, you establish the connection to Google and declare your consent to the transmission of data to Google. If you are logged into Google+, Google can associate the visit with your Google+ account. If you press the respective button, the corresponding information is transmitted directly to Google by your browser and stored there.

For information about the scope and purpose of data collection, the further processing and use of the data by Google+, your rights and the settings you can configure to protect your privacy, please refer to the Google Data Protection Notice.

If you do not want Google to collect data about you via our website, you have to log out of Google+ before visiting our site.

[YouTube]

BSH Group uses the YouTube video platform operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066 USA. YouTube is a platform that enables playback of audio and video files.

When you load a page on our website, the integrated YouTube player establishes a connection to YouTube in order to ensure the technical transmission of the video or audio file. When the connection to YouTube is established, data is transferred to YouTube.

For information about the scope and purpose of data collection, the further processing and use of the data by YouTube and your rights and the settings you can configure to protect your privacy, please refer to the YouTube Data Protection Notice.

[Twitter]

BSH Group uses social plug-ins ("plug-ins") of the social network Twitter, which is operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plug-ins are identified with a Twitter logo or the suffix "tweet".

If you visit a page on our website that contains such plug-ins, they are initially disabled. The plug-ins are not enabled until you click the button that is provided. By enabling the plug-ins, you establish the connection to Twitter and give your consent to the transmission of data to Twitter. If you are logged into Twitter, Twitter can associate the visit with your Twitter account. If you press the respective button, the corresponding information is transmitted directly to Twitter by your browser and stored there.

For information about the scope and purpose of data collection, the further processing and use of the data by Twitter, your rights and the settings you can configure to protect your privacy, please refer to the Twitter Data Protection Notice

Terms of Use – Customer Assessments and Reviews

These Terms of Use define your behaviour in conjunction with the service provided by Siemens as regards the formulation of customer assessments and reviews (referred to below as the "Consumer Review Solution" or "CRS"). The personal data transmitted by yourself will be held on file in accordance with our Privacy Policy. In the event of any divergence between the data protection guideline of Siemens and these Terms of Use, these Terms of Use shall prevail regarding regulation of the CRS.

By transmitting content to Siemens you affirm and guarantee:

• that you are the sole author and owner of the associated rights to intellectual property;

• that you voluntarily waive all moral rights which might accrue to yourself as the author regarding such content;

• that all content transmitted by yourself is accurate;

• that you are at least 18 years of age;

• that the content provided by yourself does not violate these Terms of Use or cause harm to persons or companies.

You moreover affirm and guarantee that you are not transmitting any content

• which you know to be incorrect or misleading;

• which constitutes an infringement of copyright, patents, trademarks, trade secrets or other intellectual property rights, rights of publication or data protection rights of a third party;

• which violates laws, rules, regulations or provisions (in particular provisions relating to export controls, consumer protection, unfair competition, anti-discrimination as well as misleading or false advertising);

• which is defamatory, offensive, abusive, biased in terms of race or religion, slanderous or constitutes an unlawful threat to or harassment of any individual, partnership or corporation or can be deemed as such;

• for which you were not and will not be compensated or granted any payments by third parties;

• which contains any information with references to other websites, addresses, e-mail addresses, contact details or telephone numbers;

• which contains computer viruses, worms or other potentially harmful computer programs, files or HTML codes.

You hereby agree to indemnify Siemens (and its managers, directors, agents, subsidiaries, joint venture companies, employees and third-party providers) in respect of all claims, receivables and claims to compensation (actual damage and consequential damage) of any nature or type whatsoever, whether known or unknown, including lawyer's fees of a reasonable amount and release same from any liability arising in conjunction with your failure to uphold the assurances and guarantees given above or infringement of applicable rights or the rights of third parties.

For all content transmitted by yourself you grant to Siemens a perpetual, irrevocable, transferable, fully-paid right and corresponding licence as regards the utilisation, reproduction, modification, complete removal, adaptation, publication, translation, creation of derivative works and/or sale and/or distribution of such content and/or takeover of said content anywhere in the world and in any form or medium or with any technology, in particular for the purpose of online and offline communication (e.g. on websites as banners, newsletters or printed advertisements) without thereby receiving remuneration in this regard.

All content transmitted by yourself may be used at the sole discretion of Siemens. Siemens reserves the right to amend, shorten or delete any content on the website of Siemens which Siemens considers in its judgement to constitute an infringement of the guidelines governing content or any other provisions of these Terms of Use. Siemens offers no guarantee that you will have any recourse through Siemens to amend or delete content transmitted by yourself. Assessments and written comments are generally published within two to four business days. Siemens however reserves the right to remove any content – either partly or in its entirety – or to refuse the publication of any submissions – either partly or in their entirety – where the above assurances and those confirmed by yourself should not be applicable. You hereby declare that the responsibility for the content submitted by yourself is incumbent on yourself and not on Siemens. None of the content transmitted by yourself is associated with an obligation of confidentiality on the part of Siemens, its agents, subsidiaries, affiliated enterprises, partners or third-party providers as well as their directors, managers and employees.

By transmitting your e-mail address in conjunction with your assessment and review you authorise Siemens and its third-party providers to contact you by e-mail regarding the status of your assessment and for other administrative purposes.

Updates to the Terms of Use

Advances in technology or changes to the law may prompt us to update or amend provisions of the Terms of Use. Please check this page from time to time to ensure that you are in possession of the latest information. Please refer to the beginning of this page for the last amended version of the Terms of Use.

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