New washing machine makes a strange noise

My new washing machine makes a strange noise.

2 checks to fix weird washing machine sounds.

All washing machines make some degree of noise, of course, this varies widely but the noise we’re talking about isn’t the soothing hum of a wash cycle. No, it’s a louder, more irritating sound and one that can have several causes. At some point or another, we’ve all heard some strange sounds emanating from our washing machines.

Below we’ve outlined the most common causes for noisy washing machines, some you’ll be able to fix on your own. Sometimes you will require the assistance of a Siemens service expert. Our Siemens Home Appliances Service engineers are experienced with repairs of all kind of Siemens washing machine models.

New washing machines or washing machines which have been moved and now re-installed
You need the assistance of the Siemens service?

New washing machines or washing machines which have been moved and now re-installed.

A correct installation set-up is the key to avoid strange noises during the spinning and will ensure a good performance of your Siemens washing machine.

Please follow these tips:

1. Check: Remove transportation bolts
2. Check: Balance of your washing machine – level your machine

Removing the transit bolts.

The appliance is secured for transportation using transit bolts on the rear of the appliance. Check whether the transportation bolts have been removed from the back of the appliance. If they haven't, you should remove these immediately and replace them with the blanks that came with your washing machine.

Extra-Tip: Keep the transit bolts, screws and sleeves in a safe place for future transport.

Watch the installation video to learn how to remove the transit bolts.

Step-by-step tutorial.

Step 1

Remove the hoses from the holders.

Step 2

Unscrew the transit bolts with a WAF 13 wrench.

Step 3

Remove all four screws.

Step 4

Remove the four sleeves.

Step 5

Put on the four cover caps. Then press down on the four cover caps.

2. Balance of your washing machine – level your machine.

To silence your machine, check the legs to ensure it’s evenly balanced and resting on a flat surface. Ensure that the appliance is parallel to the ground by using a spirit level. If it is found not to be, adjust the feet accordingly and tighten them in place.If possible, put the machine on again to see if this has resolved the problem. Otherwise, continue troubleshooting.

Step-by-step tutorial.

Step 1

Loosen the lock nuts using a WAF 17 wrench by turning it in a clockwise direction.

Step 2

To align the appliance, turn the appliance feet.

Step 3

Check that the appliance is level using a spirit level. All appliance feet must stand firmly on the ground.

Step 4

Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height.

Extra-Tip: Check the placement of your washing machine.

The washing machine should be installed on suitable surface. Wooden floors are particularly unsuitable. Ideally install your washing machine in the corner of the room on a hard surface.

Call a Siemens service expert for help if the washing machine is still making strange noises.

After consindering one or all of these checks, your washing machine shouldn’t make strange noises any longer. If your washing machine is still noisy, it could be due to some other problems in the inner part of the washing machine. If this is the case, call a Siemens service expert for help.

Have you checked the tips and the issue isn’t solved?

If you have followed the information above but you're still having problems with your Siemens washing machine, then you might want to have it checked out by a Siemens professional.