Arrange an engineer visit online

You can arrange an engineer visit by using our online booking system.

Before you book

Find your appliance's E-NR (model) and FD (production date) numbers

View our manufacturer's guarantee conditions.

See our pricing options for out-of-guarantee repairs.

Read full terms and conditions for chargeable repairs

If your appliance is out of guarantee and you would prefer to pay for the repair through a protection plan, please call 0344 892 8999 and choose option 1


Visits cannot be booked online for the Republic of Ireland. Please call (01) 4502655

Customers in some remote areas of the UK, such as the Scottish Islands cannot book online. Please call 0344 892 8999

Only repairs for large domestic appliances can be booked online. For free-standing coffee machines, kettles and toasters, please call 0344 892 8999.

The process of arranging an engineer visit online will require you to accept our offer of an appointment which will be sent to you via an e-mail address that you provide. Reserved date and time slots are provisional until you accept the offer by clicking on the link provided in that email. The contract between you and us is only formed when you accept our offer.

Please ensure that an adult is present at the property at all times during the repair appointment. We cannot enter alone or remain unsupervised.

Lines open 24 hours in the UK. Customers in the Republic of Ireland can book appointments Monday - Friday 8am to 8pm, Saturday 8pm to 4pm and Sunday 9am to 3pm.

Calls are charged at the basic rate, please check with your telephone service provider for exact charges.