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Arrange an engineer visit

With its nationwide service network, Siemens offers optimal repair services

Repairs from Siemens engineers

Siemens engineers are here to provide expert repairs for your appliances both inside and outside of warranty. You can book an engineer visit over the telephone or online.

If you need a repair for your appliance, Siemens has a team of trained and qualified engineers based around the country who can help. Our repairs are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair. Our repair lines are open 24 hours day, seven days a week.

For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens and fridge freezers, Siemens engineers will come directly to your home and repair any manufacturing faults. Additionally they will come with the correct spare parts, if needed, and they will provide help and support to prevent future faults occurring. You can arrange an appliance repair over the telephone or online.

* In some areas we may use an approved service partner where the repair process may vary.

Please find the answers to your questions here

It's good to have questions, but it's even better to have answers. If you have a question about Siemens appliance repairs, you can view our FAQ below which contains answers to commonly asked questions about Siemens appliance repairs. If you have a question that is not covered below, please contact our customer service department on 0344 892 8999 or via our online contact forms by clicking the link below.

Should I book a repair or can I resolve the issue on my own?

We always recommend to firstly check the Siemens appliance help and support page to identify the appliance's fault and check whether or not it can be resolved by following the self-help recommendations on this page. To view the appliance help and support page, please click the "get help and support" link below. Many faults can be easily resolved without the need to book an engineer visit.

If however the fault persists even though you have followed our self-help advice and the information in your instruction manual, we would then advise for you to book an engineer visit. If your appliance is under warranty and the fault is covered under the terms and conditions of this warranty, then your engineer visit will be free of charge. For more information about arranging an engineer vist, please click the "arrange an engineer visit" link below.

How much will it cost to repair my appliance?

If your appliance is under a Siemens manufacturing warranty and your fault is covered under the terms and conditions of this warranty, your repair will be free of charge. You can view the terms and conditions of the standard two year warranty by clicking here and the five year warranty by clicking here.

If your appliance is not under warranty or the fault is not covered under the terms and conditions of this warranty, the repair will be chargeable. For further information on repair prices and plans, please click here.

Should I get my appliance repaired or buy a new one?

Depending on the fault and the age of your appliance, the engineers will do an analysis and recommend whether repair or replacement is more appropriate. In most cases, a repair will be all that's required, however there may be faults which either cannot be repaired or which are beyond economical repair.

If your appliance is under warranty and is determined to be irreparable due to a manufacturing or material fault, your appliance will be replaced free of charge. If your appliance is not under warranty and is determined to be irreparable due to a manufacturing or material fault, Siemens may offer assistance towards the cost of a new appliance through cashback or concession. The level of assistance offered will depend on the age of the appliance and the nature of the fault.

For more information about arranging an engineer vist, please click the "arrange an engineer visit" link below.

Where is the engineer coming from?

Siemens employs a team of trained and qualified engineers based around the country who can provide help and assistance for your Siemens appliances. When you book a repair either online or over the phone, Siemens customer service will send a locally based engineer directly to your home, who is employed and trained by Siemens.

In some areas of the UK, such as Northern Ireland, we may use an approved service partner where the repair process may vary, however a member of our Siemens customer service team will advise if this is applicable to you. If your repair is chargeable, the approved service partner will have their own repair charges, which they will advise you about before booking an engineer appointment.

For more information about arranging an engineer vist, please click the "arrange an engineer visit" link below.

Which spare parts are used to do the repair?

Siemens engineers only use original spare parts, not copies or second-hand spare parts. To ensure a successful repair in the quickest time possible, all appliance faults are analysed in advance by our technical team to ensure the engineer is equipped with the spare parts likely to be required to complete the repair.

For more information about arranging an engineer vist, please click the "arrange an engineer visit" link below.

What information is needed to book a repair?

There are two pieces of important information that you need to have available in order to book a repair for your appliance, which are both located on the rating plate found in various places depending on which appliance you have:

 

  • The model number (E-Nr) highlighted in red on the image shown on the right.
  • The four digit FD number highlighted in blue on the image shown on the right.

 

Ideally, you should also have the invoice to hand as it could contain important additional information about your appliance, such as the date of purchase which is required to check whether your appliance's fault is covered by warranty.

For more information about arranging an engineer vist, please click the "arrange an engineer visit" link below.

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Contact Siemens

The friendly, expert Siemens customer service team is at your service for all your questions about Siemens home appliances. From advice before buying appliances, tips and explanations concerning usage and appliance features to problems concerning installations, faults, functions and troubleshooting.

Siemens online store

Original spare parts that fit your Siemens appliances, clean and care products, and accessories for your appliances and tools. You can find all of these in the Siemens online store.

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Siemens Service

Discover endless ways to get the most out of your Siemens home appliance through Siemens customer service. The Siemens Online Support Center as part of Siemens Service offers a wide range of options to make sure you get the best care if support is necessary.