Question 1

Do I need a repair or can I just fix it myself?

Accepted Answer

There are some minor issues that you can solve yourself. Verify that you don't need expert assistance by checking our troubleshooting and support articles.

Question 2

Should I repair my old EQ coffee machine or get a new one?

Accepted Answer

It depends on the age and the condition of your Siemens EQ coffee machine. Our customer service is happy to advice on whether a service repair is right for you. In most cases, a repair is recommended as it is often more cost-effective. However, this is always up to you.If a repair isn't possible or not recommended, you will get a cashback of the call-out charge when buying a new Siemens home appliance.

Question 3

What parts are used for the repair?

Accepted Answer

Our professionals only use original spare parts for your EQ coffee machine. To identify the optimal solution for your appliance repair, we conduct a thorough individual analysis of each issue to ensure the availability of all necessary original spare parts.

Question 4

How much will the repair cost?

Accepted Answer

If your EQ coffee machine is within Siemens manufacturer's warranty, your repair including the spare part needed will be FREE of charge, subject to our warranty terms and conditions. However, if the appliance is not covered by the Siemens manufacturer warranty, some costs may apply. In this case, our customer service will offer you the best possible value for money.Out of warranty repair starts at <>.

Question 5

What's covered by Siemens manufacturer's warranty?

Accepted Answer

You can find detailed information about the Siemens manufacturer warranty terms and conditions in the documentation provided with your appliance.Or consult the currently valid Siemens manufacturer warranty terms and conditions.

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