Use of cookies

The Siemens website uses cookies and allow Siemens to collect anonymous statistical data to help improve the performance of the website.

Ignore this message if you are happy to continue. Click the links below if you would like to view more information about the cookies that are used and how to manage your settings.

Siemens Repair Service

If you need a repair for your appliance, Siemens has a team of trained and qualified engineers based around the country who can help. Our repairs are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair. Our repair lines are open 24 hours day, seven days a week.

For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens and fridge freezers, Siemens engineers will come directly to your home and repair any manufacturing faults. Additionally they will come with the correct spare parts, if needed, and they will provide help and support to prevent future faults occurring. You can arrange an appliance repair over the telephone or online.

* In some areas we may use an approved service partner where the repair process may vary.

Follow These Three Steps

All issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair. Siemens customer service hotlines are open 24/7 to check the status of your appliance and to do a diagnosis of the problem. If you prefer an online fault diagnosis, please use the Siemens online support centre which offers an appliance specific fault diagnosis. The E-Nr (model-number) is required. In the Siemens online support centre you have access to appliance user manuals and appliance tips and tricks in the FAQ section. Please check out before you start booking.

1: Check Your Instruction Manual and Online Help

Luckily many minor appliance faults can be resolved on your own by following some simple self-help advice and guidance. Visit the Siemens appliance help and support page to identify the fault with your appliance and follow the recommendations provided to resolve the fault if available. Further information about your appliance and how to use and install it can be found in the instruction manual.

To access the online help and support for your appliance, click the "get help and support" link below, and to search and download your appliance's instruction manual, click the "find your instruction manual" link below.

2: Identify Your Appliance

There are two pieces of important information that you need to have available in order to book a repair for your appliance, which are both located on the rating plate found in various places depending on which appliance you have.

  • The model number (E-Nr).
  • The four digit FD number.

Ideally, you should also have the invoice to hand as it could contain important additional information about your appliance, such as the date of purchase which is required to check whether your appliance's fault is covered by warranty.

If you need help to locate the rating plate on your appliance, please use the model number finder below to view diagrams of the various locations where the rating plate can be found on your specific appliance.

3: Contact Us to Arrange Your Repair

Get in contact with Siemens customer service to arrange an engineer visit if you are unable to resolve the fault yourself. You can call 0344 892 8999, choose option one, and a member of our customers service team will book a suitable engineer appointment over the phone.

Alternatively you can use the online booking tool to book a repair by supplying the required appliance information and selecting a time and date which is most suitable for you. To book an appointment online, and for further information about booking a repair online, please click the "book a repair online" link below.

Terms and Conditions

Before booking an engineer visit, whether online or by telephone, we recommend that you read through our repair and warranty terms and conditions.

My Siemens

My Siemens is your personal access to a richer Siemens customer service. Get more out of the products you love. After registering with My Siemens, add your products and receive personalised information and services as well as discounts and event invitations.

Contact Siemens

The friendly, expert Siemens customer service team is at your service for all your questions about Siemens home appliances. From advice before buying appliances, tips and explanations concerning usage and appliance features to problems concerning installations, faults, functions and troubleshooting.

Siemens online store

Original spare parts that fit your Siemens appliances, clean and care products, and accessories for your appliances and tools. You can find all of these in the Siemens online store.

Siemens Safety Icon and appliances in background.

Important Siemens safety notices for Tumble Dryers and Dishwashers

If you own a Siemens Tumble Dryer manufactured in 2002, or a Siemens Dishwasher manufactured between 1999 – 2005 please act now.

Innovation by Siemens home appliances


Breakthrough technologies so intuitive, it will transform your home. Simplifying your day-to-day, while inspiring a new way of living. Siemens innovations – enjoy the future, today. 

Get fascinated by our Siemens Home Stories

Home Stories

Experience the fascination of urban living spaces, where cutting edge design fuses the modern, with the traditional and high-tech. Innovation and Design: a relationship constantly being reinterpreted by influential architects.