Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

• The deadline for changing your mind. If you change your mind about a Product, you must let us know no later than 14 days after the day we deliver your Product.
• How to let us know. To let us know you want to change your mind, contact our Customer Service Team on 0344 892 8979 or visit our return policy page: Siemens returns policy.
• Additional services in your order including Connection or Removal and Recycle. If you cancel after delivery of your appliance and the services have already been completed, we won’t be able to refund any charges that you have paid for these. If you cancel your order before delivery, the services will be cancelled and refunded.
• Returning the product within 14 days. You have to return (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Depending on the product, we will send you a returns label for an established delivery service or arrange collection from the address on your order.
• For help with returns, including our collection arrangements for goods which cannot be posted, see our Returns Process: Siemens return policy or contact our Customer Service Team: 0344 892 8979.
• If you have damaged a product. You must return the Products in the same condition in which you received them. In cases where you have damaged the Product, we may refuse your refund. We may also have a right of action against you for compensation.
• When and how we refund you. We will issue the refund without undue delay, and not later than 14 days after we have received the Product. Where possible, we refund you by the method you used for payment, unless you have expressly agreed otherwise. We don’t charge a fee for the refund.