Siemens Home Appliances
Please enter the model number (E-Nr) for your Siemens appliance or select a registered Bosch appliance from your MySiemens account. The model number is required to help us prepare your engineer as best as possible with the spare parts needed to repair your Siememns appliance.
If you are booking a repair on a mobile device, you can take a picture of your Siememns appliance's model number by selecting the camera icon in the input field below. The model number is displayed on the sticker or rating plate attached to your Siemens appliance.
If your Siemens appliance is covered by an insurance plan or policy, such as Domestic & General, please call our contact centre and an advisor will book a repair for your Siemens appliance. Do not book your repair online as you may be charged for the cost of your repair instead of your insurer.
0344 892 8999
Frequently asked questions
Below we have provided answers to the most frequently asked questions about the Siemens repair service, but if you cannot find the answer you are looking for, please call our contact centre.
0344 892 8999
How much will my repair cost?
If your Siemens appliance has a manufacturing or material fault and it is under the two year manufacturer's warranty, or the Siemens five year warranty, your repair will be free of charge subject to our warranty terms and conditions.
If your Siemens appliance is not under the two year manufacturer's warranty, an engineer visit is chargeable at a flat fee of £109 (or £119 within the M25) plus the cost of any replacement spare parts required to repair the appliance. This fee is inclusive of call out and labour. The same call out and labour fee applies no matter how long the repair takes. A one year warranty will be applied to the engineer's labour and any parts that are fitted. If no fault is found, the parts are not available, or the appliance is not repairable, the repair will still be chargeable. Please read our repair terms and conditions for more information.
In some areas we have approved service partners who carry out repairs on our behalf. For these repairs you are entering into a contract directly with the service partner and other pricing structures and charges may apply. Your service partner will be able to advise you on their own prices.
What if my appliance is under an insurance plan?
If your Siemens appliance is covered by an insurance plan or policy, such as Domestic & General, please call our contact centre and an advisor will book a repair for your appliance. Do not book your repair online as you may be charged for the cost of your repair instead of your insurer. Please have your Siemens appliance's model number (E-Nr), FD number and purchase date ready prior to calling Siemens.
0344 892 8999
Who will be repairing my appliance?
Repairs are carried out by our own locally based engineers around the country who are employed and trained by Siemens, which gives them unrivalled knowledge and expertise with our Siemens appliances. In some areas we have approved service partners who carry out repairs on our behalf.
What appliances do you repair?
Our engineers can repair large Siemens appliances such as washing machines, tumble dryers, washer dryers, dishwashers, fridges, freezers, ovens, hobs, cooker hoods, warming drawers and coffee machines.
How can I pay for my repair?
Repair payments are made to the engineer on the day of your repair by card or cheque. We never take payment from private individuals before a repair visit.
When do you do repairs?
Our engineers can repair your Siemens appliance on weekdays, but some weekend appointments are available.
Do you use original spare parts?
Our engineers will only replace any faulty parts with original replacements parts from our German warehouse, and we store parts for up to ten years after producing an appliance.
Where can I read your terms and conditions?
Below you can find links to our warranty terms and conditions for repairs under warranty, and our repair terms and conditions for repairs outside of warranty.
