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Arrange an engineer visit

Book an engineer

Repairs from Siemens engineers

Siemens engineers are here to provide expert repairs for your appliances both inside and outside of warranty. You can book an engineer visit over the telephone or online.

If you need a repair for your appliance, Siemens has a team of trained and qualified engineers based around the country who can help. Our repairs are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair. Our repair lines are open 24 hours day, seven days a week.

For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens and fridge freezers, Siemens engineers will come directly to your home and repair any manufacturing faults. Additionally they will come with the correct spare parts, if needed, and they will provide help and support to prevent future faults occurring. You can arrange an appliance repair over the telephone or online.

* In some areas we may use an approved service partner where the repair process may vary.

Booking a repair online

You can book a repair online quickly and easily by using our online booking system. You can select from a range of suitable appointment dates and time slots and book directly in our system in just a few minutes. Booking a trained and qualified engineer to repair your Siemens home appliance online couldn't be simpler, just follow the steps below to get started.

The process explained

 1. Select your appliance You can enter your appliance's E-Nr (model number), select an applicable appliance category, or select a registered appliance from your online account.
2. Select a fault with your appliance
If your appliance's fault is not listed, don't worry as you will get the opportunity to provide a description of the fault later in the booking process. You will also receive help and support information which might help you to resolve the fault by yourself.
3. Enter your appliance details
In order for our engineer to have the correct spare parts to fix your appliance on the first visit, it is important that you provide us with your appliance's E-Nr (model number), FD number, serial number and purchase date.
4. Enter your address and contact information
You will need to provide us with the address where your appliance is located and your contact information so that we can confirm the engineer visit the day before and on the day of the appointment. You can also choose to receive further email communication from Siemens.
5. Select a date and a time slot for your engineer visit
Select a date and a time slot which suits you. You will receive an email to confirm your appointment, a text message the day before the appointment (optional) and a call 30 minutes before the engineer's arrival. If none of the available dates and time slots are convenient, you will also have the option to be contacted by telephone for an alternative appointment to be created.
6. Confirm your engineer visit
Check the details of your engineer visit, including your address, contact details, and appliance details, and confirm that you have read and accepted our repair terms and conditions. After confirming your booking you will shortly receive an email from us containing your booking details. If you haven't received this email after a few minutes, please check your spam and junk folders.

Getting started

First we need to know which type of Siemens appliance you have. Below you can either enter your appliance's E-Nr number found on the rating plate attached to your appliance (recommended), select an applicable appliance category, or select a registered appliance from your online account.

Enter your appliance's E-Nr (model number)

Please enter the E-Nr number.
Please review the input data
Please ensure these fields match
Model number (E-Nr) is not valid
Select a registered appliance

Essential information before you book

  • You cannot book a repair online for the Republic of Ireland, so please call 01450 2655* to book an engineer visit.
  • Customers in some remote areas of the UK, such as the Scottish islands cannot book online. Please call 0344 892 8999* to book an engineer visit.
  • Only repairs for large domestic appliances can be booked in for a repair online.
  • The reserved date and time slot are provisional until you accept the appointment offer by clicking on the link provided in the email we will send to you. The contract between you and us is only formed when you accept our offer.
  • Please ensure that an adult is present at the property at all times during the repair appointment. The engineer cannot enter alone or remain unsupervised.

*Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

Terms and conditions

Before booking an engineer visit, whether online or by telephone, we recommend that you read through our repair and warranty terms and conditions.

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Important Siemens safety notices for Tumble Dryers and Dishwashers

If you own a Siemens Tumble Dryer manufactured in 2002, or a Siemens Dishwasher manufactured between 1999 – 2005 please act now.

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